|
|
|
ehotelier.com: The Customer is Always Right (Unless they are Wrong)
If you are working in the service industry, I know that you've heard the age-old rule that "the customer is always right". I'm here today to reject that notion!
Strange comment, especially from someone whose company is designed to improve consumers' hotel experiences (while making the hotel additional bookings and revenues, of course). It seems to go against everything that I believe in and support so strongly. The truth is that upholding guest rights doesn't have to be synonymous with always giving in....
Read more: ehotelier.com
How to manage online hotel reviews
Some tips for handling positive and negative reviews
Read More: hotelmarketing.com
Advice of Managing Negative Reviews of Hotels
Online reputation management is for everyone.
Read More: marketingpilgrim.com
Driving REVPAR in the Current Economy
The shift from managing demand to generating demand
Read More: hotelnewsresource.com
2009 Hotel Guest Satisfaction Survey
How does your hotel rate?
Read More: jdpower.com
|
|
