Turn Social Media into a Sales Tool
Eighty-nine percent of American consumers read online customer reviews before they buy (source: eMarketer). To address this need and make sure that member hotels have a positive presence on social media an duser-generated websites, GuestRights offers an Internet Monitoring Service, which collects and analyzes unsoliced feedback on the hotel from across the web and provides the tools to review and respond to the feedback. This information is valuable for understanding guests' satisfaction levels and can be used to ensure that the problems are addressed. Of course, this will lead to an increase in a property's guest satisfaction grade and will increase their occupacy and revenues over the long term.

• US consumers read online customer reviews 89% of the time before they buy. (Source, eMarketer)

• Our Internet Monitoring Service collects and analyzes unsolicited feedback on your hotel from across the web and gives you the tools to review and respond to this feedback.

• We will monitor all of the most active and popular travel and hotel websites on the internet and report back to you with the activity that is taking place regarding your property.

• Our monitoring is live 24/7/365

Every week GuestRights provides hotels with a summary of the comments, reviews and ratings online, as well as the average ratings for each website and overall average rating. This service is offered for a monthly subscription price of just $3.45 per room, per hotel.