Our Guest Bill of Rights is the cornerstone of the GuestRights organization. All
GuestRights member hotels have agreed to uphold these principles. This represents a huge step forward for the hotel industry as it requires hotels to be accountable to their guests, making customer service a top priority. Hotels that do adopt the Guest Bill of Rights will find that their occupancy rates and revenues increase over time because their customer loyalty will grow, making it a vital tool for hotels facing a weakened travel market.
The Guest Bill of Rights are ten rights that all guests should expect and demand from the hotels they stay in. All of our member hotels have agreed to honor and uphold these rights with their guests. The Guest Bill of Rights can be viewed in their entirety HERE.
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