More than 70% of travelers research hotels on the Internet prior to making a reservation (source: eHotelier). We help you increase your guest loyalty and RevPAR by resolving complaints before they make their way to the internet and become a source of future losses for your property. Satisfied guests are nearly twice as likely to return to the same hotel again (source: Hotel & Motel Management). Word-of-mouth multiplies this affect. Therefore, you can significantly increase your bookings through the use of our Dispute Resolution Service.

How does the program work?

When a Dispute Resolution Request is received from a guest, it is assigned a case number and forwarded to the hotel. The hotel is then asked to respond. Hotels can choose to have Dispute Resolution Requests sent to the individual hotel, the corporate office, or both.