| |
|
|
|
GuestRights offers customized consulting services to individual hotels and resorts in the areas of quality assurance reporting and hospitality mystery shopping. The experience that GuestRights has earned reviewing thousands of comment cards, GBR Surveys, and mediating disputes makes us uniquely qualified as consultants.
The GuestRights Quality Assurance Reporting services take the data from a hotel's comment cards, GBR Surveys and dispute resolution requests and compiles it into a comprehensive monthly report. The data can even be compared to the data from other nearby hotels to ensure that the hotel has a better guest satisfaction rate than its competitors.
|
|
|
GuestRights offers hospitality mystery shopping services in which we will visit a hotel or resort and evaluate the quality of all
aspects of the hotel's services including the customer service, facilities, guest rooms, common areas, and
amenities. GuestRights will then prepare a detailed Quality
Performance Evaluation report, which will identify areas that need improvement and will make specific recommendations as to what changes and improvements should be made.
If you are interested in obtaining a proposal for our consulting services, please contact us. |
|
|
|
|
