Press Releases

Introducing the Guest Bill of Rights
February 22, 2010 - Ten New Customer Service Decrees for the Hotel Industry - By the People, For the People press release

Media Clippings

ehotelier.com: Introducing the Guest Bill of Rights
Broken amenities, dirty pool, poor customer service, construction noise, broken promises, no hot water, or no water at all. We've all heard the horror stories about some hotel stays but now consumers will no longer have to worry that the hotel room they booked...
Read more: ehotelier.com


Hotel Interactive: Should Your Guests Have "Rights"?
Both guests and hoteliers have the same goal in mind: a great hotel stay. On the surface a hotel may just be a place to sleep, but...
Read More: hotelinteractive.com


HotelChatter: What is the Guest Bill of Rights?
We know better than anyone that hotel guests love to vent about the good and bad after a hotel stay - whether it’s on TripAdvisor or Twitter or right here on HotelChatter...
Read More: hotelchatter.com

Hotel News Resource: Introducing the Guest Bill of Rights
Ten New Customer Service Decrees for the Hotel Industry
Read More: hotelnewsresource.com