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In a world of ever-increasing speed and stimuli, where technology has replaced face-to-face interactions, have we lost the fine art of customer service? |
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| GuestRights member hotels don't think so. |
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| GuestRights is a membership program for hotels and resorts that place a high value on guest experience. GuestRights' goal is to set new standards of guest satisfaction by helping to establish guest expectations and facilitating communication between hotels and their guests. |
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The foundation of GuestRights is the Guest Bill of Rights , a list of ten customer service mandates that each member hotel must agree to uphold. The Guest Bill of Rights is the standard that ensures that each guest receives the best possible level of customer service during their stay.
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The Guest Bill of Rights is the cornerstone of the GuestRights organization because each member hotel must agree to uphold these principles. The Guest Bill of Rights is the guests' assurance that they will have the best possible stay. |
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| What is the Guest Bill of Rights? |
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| The Guest Bill of Rights is a list of ten rights that all guests should expect and demand from the hotels they stay in and that all of our member hotels have agreed to honor and uphold. The complete list of rights can be viewed here. |
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| The Guest Bill of Rights covers virtually every concern that any potential hotel guest will have. Hotels that adopt the Guest Bill of Rights find that their occupancy rates and revenues increase over time because their customer loyalty grows. This makes GuestRights and the Guest Bill of Rights a vital tool for hotels facing a weakened travel market. |
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Guest Bill of Rights is a registered trademark of GuestRights.org, and can only be used with written permission. If a hotel meets GuestRights eligibility, it will be allowed to use our logos and trademarks on its marketing materials and website.
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| The Guest Bill of Rights (GBR) Survey is a tool for guests to let hotels know how satisfied they are with their service. By completing these surveys after their stay, guests will be bringing any issues or concerns to management's attention, ensuring that the next guests' experience will be even more satisfactory. |
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If a hotel meets GuestRights eligibility,
we allow them to use our special GuestRights Certified Hotel trademark. |
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Our CommentCard Service is simply the best in the hospitality industry. Extensive research has gone into the development of our CommentCards and they have been optimized to provide the maximum service to hotels and their guests.
Guests have the ability of choosing between two different CommentCard forms - standard or extended. Guests are then able to share their experience in over 40 specific areas covering the following: General, Service, Facilities, Room Accomodations, and Dining. Guests are then able to enter comments in their own words and have the option of requesting for the hotel to respond to their comments. |
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| If a customer has had less than a completely satisfactory experience at a hotel, the guest can file a Dispute Resolution Request. GuestRights will work as a mediator to resolve the complaint to the satisfaction of both parties. This provides consumers with one more tool to ensure that any customer service issues they encounter during their stay will be properly addressed. |
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