| 1. Guests have the right to guaranteed reservations. |
| Reservations will include room type and will be available at the rates quoted. All approved discounts and other offers will be honored. Rooms will be ready at the stated time of check-in. |
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| 2. Guests have the right to clearly stated prices and policies. |
There will be no hidden fees or charges. Basic amenities will be offered at no extra charge.
Prices for food and all additional products and services will be reasonable. |
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| 3. Guests have the right to clean and comfortable hotel rooms. |
| Rooms will be comfortable, regularly cleaned and kept to the highest standards. |
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| 4. Guests have the right to well-maintained hotel rooms. |
| All features, amenities and utilities will be in good working order. These include all televisions, lighting, electrical, plumbing, heating and air-conditioning (where appropriate), among others. |
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| 5. Guests have the right to clean and well-maintained facilities. |
| All advertised features and amenities will be in good working order and available for guest use. Restaurants, grounds, and other common areas will be well-maintained and clean. |
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| 6. Guests have the right to a satisfying dining experience. |
| Food will be fresh and well-prepared. Restaurant and room service will be prompt and courteous. |
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| 7. Guests have the right to be safe and secure. |
Reasonable measures will be taken to provide a safe and secure environment for guests
and their belongings. |
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| 8. Guests have the right to be treated with the utmost respect. |
| Staff members will be well-trained and will make every effort to respond to guest inquiries accurately and in a timely and courteous manner. |
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| 9. Guests have the right to have all reasonable requests honored. |
If a room is unacceptable to a guest for any reason, a good faith effort
will be made to move the guest to a room that meets the guest's satisfaction.
Efforts will be made to satisfy every guest in all other areas as well. |
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| 10. Guests have the right to have all complaints properly addressed. |
A good faith effort will be made to promptly resolve all complaints and customer service
issues in accordance with generally accepted good hospitality practices
and to the satisfaction of the guest, whenever possible. |
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